“It was very easy to find the shuttle. The driver called us when we were in baggage claim and we found him right away. But we were staying at the Park Plaza Riverbank and he dropped us at a different Park Plaza. We did not realize it until we got out of the car and then had to walk for 20 minutes in the pouring rain to the other hotel. So that was a bummer. But I would still recommend this service.”

“Our driver was very prompt and courteous. His car was exceptionally clean and he was a good conversationalist.”

“The shuttle was right on time at my hotel and the ride to the airport was fast. The driver was super friendly.”

“I really wanted to give it a 5 star, but the inconvenience of communication took out one star. I would suggest that the company communicate with customers with some apps such as WhatsApp, which is instant and efficient, especially for the driver. Everything went well although the company communicated with me with emails through Viator. The day I used the service I wanted to let the driver know that I was ready, he/she could come anytime. I could only leave a message via Viator. The company replied quickly saying that I could call if it was an emergency. It would be an international call for me. It’s not an emergency,…”

“Made the transfer, with heavy bags in tow, seamless and smooth. The driver had the only legible sign at arrivals, making him easy to identify.”

“Greeting and very clear instructions from our guide. Easy and fast transfer to Studio. The whole experience is exceptional. The tour takes about 6 hours to take a good look at everything in the Warner Bros Studios. Staff there are very friendly, knowledgeable and bubbly.”

“I spent 20 minutes looking for the driver. I found him because my friend called me and told me that she saw him walking around. Besides that, the experience was good.”

“A private transfer is always a preferable option when arriving in a new city. This way you are assured that someone is waiting for you at the airport & take you to your destination to avoid having to wait in a long taxi queue or locating one. Our driver was very nice & helpful, but he was a little late. I went to our meeting point and was walking around looking at every sign being held up to find mine but did not find it until my 2nd go round in the meeting hall. This was a little unsettling because there were 7 of us and it would be very…”

“Timely pickup. Made several route changes to avoid traffic jams. Good communication regarding pickup time.”

“Driver showed up earlier than booked. Meetingbpkace vonviensnt and quickly loaded up the van and took us with no issues to our hotel. Highly recommend!”

“Made the trip easier having someone pick you up and drop you off at the station on a busy morning”

“Pick up went fine. Travel and pickup time can be longer than anticipated due to London traffic. We were glad that we specified pickup an hour earlier than the next hour option.”

“Convenient and easy transfer from St. Pancras to our hotel. Will definitely use this service again.”

“Excellent experience. I received all the details for the pickup including a photo of the driver I. Advance. We found the driver with little problem and he got us safely and quickly into the city.”

“driver was very kind/friendly, talked to me along the way telling me stories of art, history, current events, various places around England to see, and when at the airport he jumped out and went in to make sure we were at the right gate since I had a different gate in my itinerary than he did. Best driver I’ve ever had in my travels”